Dedicated Support

Industry-savvy, customer-centric

Wrapbook is staffed by production industry veterans who know the business inside and out. It’s way more than tech support.

Keep rolling. We’ve got you covered.

On average, it takes our team just half an hour to respond to requests for support. We’re on call and at the ready to make sure nothing slows down your project.

32 mins
average response time

In-House Support Experts

Chanelle Davis

Customer Success Manager
  • 20+ years of experience in payroll, with special emphasis on commercial payroll
  • Served as a senior payroll administrator at Entertainment Partners
  • Frequent panelist at AICP

Sara Khalid

Customer Support Specialist
  • One of the first members of the Wrapbook Support Team
  • 8+ years of experience in customer facing roles
  • Passionate about providing an outstanding customer experience

Connor Rickman

Senior Customer Support Specialist
  • 8 years production office experience on feature films and narrative series
  • Past projects include HBO, Disney, Dreamworks, Hallmark Channel, Amazon, Netflix and Peacock

Find Support Now

Visit our Help Center or talk to a member of the Wrapbook support team.

Support at every level

Expert customer service

Portraits of members of the Wrapbook Success Team.

Our Customer Success Managers (CSMs) bring decades of experience from CAPS, The TEAM Companies, Entertainment Partners, and Cast & Crew. Your CSM will make sure everything’s running smoothly across all your ‌projects, while also keeping an eye on the future growth of your business.

Trusted labor-relations advisors

Our Labor Relations team is made up of veteran paymasters from legacy payroll providers and top former negotiators from IATSE, Teamsters, and SAG-AFTRA. They’ll help you navigate the complexities of collective bargaining agreements.

Responsive payroll advisors

Our payroll advisors are industry veterans and masters of all things payroll. Union payrolls, non-union projects, taxes, and everything in between—we’re always ready to answer questions and ensure your project is running smoothly.

Superior tech support

Portraits of members of the Wrapbook Support Team.

Our experienced support team is on call and at the ready to support every aspect of your production—troubleshooting, product guidance, support for crew members, and tips & tricks. With Wrapbook support behind you, your production is set up to have nothing but good days.

Find Support Now

Wrapbook Help Center

FAQs, product guides, and other resources to help you get the most out of Wrapbook.

Contact Us

Still need a hand? We're here to help! If you're having issues, contact us via email or phone.

8am – 5pm Pacific Time, Monday – Friday